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As part of our hassle-free approach, the Producer Help Desk is here to support every step of your sales journey. From contracting and commission inquiries to provider and prescription look-ups, enrollment questions, HealthSherpa questions, benefit details and sales materials - we've got you covered.
Monday to Friday: 8am - 7pm CT
All member-related issues should be directed to Member Services. The quickest and most effective way to assist your member is by calling the Member Services phone number listed on the back of their ID card. If you are unable to locate your member’s Member Services phone number, you can call the Producer Help Desk (888-381-8581) for assistance with your member’s healthcare needs, select option 5 (Member Services). Here are services that they can assist with:
- Benefit information
- Claims and Billing
- Late Enrollment Penalty information
- Demographic Updates (including address, email and phone number)
- Provider Network Inquiries
- U-Card Activation (MA/MAPD/SNP)
- Benefit information
- Claims and Billing
All member-related issues should be directed to Member Services. The one-pager below can be used as a quick reference for directing members to the appropriate toll-free Member Services number.
Here are services that they can assist with:
- Benefit Information
- Claims and Billing
- Provider Network Inquiries
- Demographic Updates (including address, email and phone number)
For unresolved issues previously escalated to Member Services, you can assist your member using the Member escalation form.
- Step one: Locate the member in your Jarvis Book of Business and click on their name to access the Member Profile page.
- Step two: Under the Member Information tab, you can submit an escalation by selecting "Submit Member Escalation Form" in the Quick Links section.
- Step three: After submitting, you can check the status of your request by selecting "Member Escalation Status" in Quick Links on the Member Profile page.
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